Refunds

Everything sold on Creator Platform is a digital product, and all sales are final. Here is exactly what that means before you pay.

You are buying a digital product

Every item is a digital file: photos, video or a download. Nothing is printed, posted or shipped, and there is no delivery to wait for.
Delivery is immediate. The moment your payment is confirmed the content unlocks on your account.
Access is time-limited. Content stays open for the window shown on the post before you pay — three hours — and then it blurs again on its own. Unlocking it again opens a fresh window. The window is stated in minutes on each post.

All sales are final — no refunds

Because the content is handed over the instant your payment clears, a completed purchase cannot be refunded, cancelled or exchanged. Paying is a final sale.
Look at the blurred preview, the description and the price before you pay. The preview exists so you can decide first.
Once a sale clears, the creator has been paid for their work. Content cannot be taken back out of a buyer’s account afterwards.

If something is genuinely broken

A file that never opens, or opens corrupted, is a fault on our side rather than a change of mind. Contact support from your purchase page or the chat on the creator’s page and we will put it right.
Charged twice, or charged for something you never received? Contact support and we will resolve it.

Please do not use chargebacks instead of asking

A chargeback takes the money back after the content has already been delivered. Contacting support first solves almost every problem, and it keeps the creator’s account in good standing.

This document is a working draft written for a product in development. It has not been reviewed by a lawyer and must be checked against the law of the jurisdictions you operate in before you take live payments.